The TQM Magazine: Volume 17 Issue 6

Matching “environmental performance” and “quality performance”: A new competitive business strategy through global efficiency improvement

Barbiroli Giancarlo

Enterprises are used to managing quality together with productivity but neglecting environmental management. This involves higher costs and lower benefits than if they were…

Graph theory and matrix approach for performance evaluation of TQM in Indian industries

Sushma Kulkarni

Once the decision is taken to implement total quality management (TQM) in any organization, achieving TQM is a journey. It takes significant effort over an extended period of…

Leadership performance in TQM: a contingency approach

Göran Svensson

The objective is to describe and conceptualize leadership performance in total quality management (TQM).

The application of business process reengineering in the UK

Charles Tennant, Yi‐Chieh Wu

The purpose of this research was to identify the key factors for success of business process reengineering (BPR) applications in the UK‐based companies.

Gironacel: a virtual learning experience for improving quality

Martí Casadesús, Marta Albertí, Empar Mendez

The purpose of this paper is to present the Gironacel^® project. The aim of this tool is to make it easier for companies to implement ISO 9001:2000 standard in a very practical and…

An AHP‐based study of TQM benefits in ISO 9001 certified SMEs in Trinidad and Tobago

W.G. Lewis, K.F. Pun, T.R.M. Lalla

This paper empirically determines the extent to which the criteria of total quality management (TQM) are achieved in ISO 9001 certified small‐ and medium‐sized enterprises (SMEs…

TQM implementation and students' satisfaction of academic performance

P.B. Sakthivel, G. Rajendran, R. Raju

The aim of the study is to develop a TQM model of academic excellence and empirically establish a relationship between TQM implementation and students' satisfaction of academic…

Quality Management

K. Narasimhan