The TQM Magazine: Volume 18 Issue 1

Quality improvement in governmental services: The role of change pressure exerted by the “market”

Bo Edvardsson, Bo Enquist

The purpose of this paper is to explore the role of change pressure exerted by the “market” on governmental services in quality improvement processes. Two research questions are…

Sustainable quality management: a strategic perspective

Göran Svensson

The topic is restricted to the components of total quality management (TQM), in which a set of values, tools and techniques unites the descriptions of TQM. The purpose of this…

The effects of total quality management practices on employees' work‐related attitudes

Noorliza Karia, Muhammad Hasmi Abu Hassan Asaari

The purpose of this paper is to examine the impact of total quality management (TQM) practices on employees' work‐related attitudes, such as job involvement, job satisfaction…

A longitudinal study of the ISO 9000 (1994) series' contribution towards TQM in Greek industry

Katerina D. Gotzamani, Ypatia D. Theodorakioglou, George D. Tsiotras

The purpose of this paper is to identify the effect of time on ISO 9000's contribution to total quality management and performance improvement.

Obstacles to the creation of attractive quality

Johan Lilja, Håkan Wiklund

The purpose of the paper is to contribute to the solution, and understanding, of the current lack of activity concerning the development of practices, such as engineering methods…

Quality and risk management: what are the key issues?

Roger Williams, Boudewijn Bertsch, Barrie Dale, Ton van der Wiele, Jos van Iwaarden, Mark Smith, Rolf Visser

The purpose of this paper is to examine the field of risk management in relation to the connection to quality management. It poses and attempts to answer three questions. What can…

Quality management in a modular world

Edward D. Arnheiter, Hendrik Harren

Companies are emphasizing modular designs and manufacturing approaches, but to stay competitive and retain market share they must continue to offer products and services of the…

TQM is alive and well

Dr Alex Douglas