The TQM Magazine: Volume 19 Issue 1

Dynamics of organizational learning and continuous improvement in six sigma implementation

Taina Savolainen, Arto Haikonen

The purpose of this paper is to examine the dynamics of organizational learning and continuous improvement (CI) in the context six sigma implementation in business organizations…

A framework to implement QCS through process cost modeling

Rajiv Kumar Sharma, Dinesh Kumar, Pradeep Kumar

The purpose of this paper is to describe a structured framework to implement and sustain a quality costing system (QCS) based on process cost modeling (PCM) in process industries.

The role of control charts in promoting organisational learning: New perspectives from a food industry study

Nigel Grigg, Lesley Walls

The purpose of this paper is to examine the theoretical interface between statistical thinking, the statistical method of the control chart, and contemporary theories of…

The relationship between total quality management and the focus of project management practices

David James Bryde, Lynne Robinson

The purpose of the paper is to explore the influence of a total quality management (TQM) programme on the level of focus in project management practices.

Assessing managers' awareness of TQM

F. Vouzas, A.G. Psychogios

The aim of the paper is to analyze the rationale and the development of a measure that can be used in assessing managerial awareness and understanding of the concept of total…

TQM principles' application on information systems for empirical goals: A study of Indian organizations

Jamshed Siddiqui, Zillur Rahman

The purpose of this paper is to describe a study conducted in Indian companies to evaluate the role of total quality management (TQM) of information systems (IS) in pragmatically…

Total Quality Management: Text with Cases (3rd ed.)

K. Narasimhan

Emerald at 40

Rebecca Marsh

Where next for the quality movement?

Alex Douglas