The TQM Magazine: Volume 19 Issue 3

The impact of total quality service age on quality and operational performance: an empirical study

R. Saravanan, K.S.P. Rao

The purpose of this paper is to show that a popular conception among the practitioners is that Total Quality Service (TQS) has a long‐range perspective and the organizations that…

A model for analyzing the competitive strategy of health plan insurers using a system of competitive intelligence

Maria Auxiliadora do Nascimento Mélo, Denise Dumke de Medeiros

The purpose of this research is to present a formulation of the System of Competitive Intelligence that is up‐to‐date and responsive to an area of study which enables the constant…

The process of constructing performance measurement

Mattias Elg

The purpose of this paper is to show how the present article illuminates the process of how information is constructed in performance measurement systems.

How quality control circles enhance work safety: a case study

Salaheldin I. Salaheldin, Mohamed Zain

The purpose of this paper is to explore how quality control circles (QCCs) enhance work safety in a manufacturing firm in a developing country environment of the Middle East.

Comparison between DP and MBNQA: convergence and divergence over time

Madhu Ranjan Kumar

The purpose of this paper is to understand the commonalities and differences between the Deming Prize (DP) and the Malcolm Baldrige National Quality Award (MBNQA).

Top management commitment and overall engineering education excellence

P.B. Sakthivel

There has been an exponential proliferation of higher engineering educational institutions in India. The purpose of this paper is to seek to investigate students' perceptions of…

Determining the essential characteristics of Six Sigma Black Belts: Results from a pilot study in UK manufacturing companies

Jiju Antony, Alex Douglas, Frenie Jiju Antony

The purpose of this research is to evaluate essential characteristics of Six Sigma Black Belts (SSBBs) in UK manufacturing organisations. Six Sigma Black Belt(s) are considered as…

Quality Management System Handbook for Product Development Companies

K. Narasimhan

Applied Statistics for the Six Sigma Green Belt

K. Narasimhan