The TQM Magazine: Volume 19 Issue 4

Quality function deployment (QFD) technology designed for contract manufacturing

Jui‐Chin Jiang, Ming‐Li Shiu, Mao‐Hsiung Tu

The purpose of this paper is to present an overall review of quality function deployment (QFD) in the past nearly 30 years; to clarify widespread misperceptions about QFD; to…

Quality costs in education

Trevor J. Green

The purpose of this paper is to identify the relevance of Feigenbaum's quality costs model to managers in higher education and to put forward a possible way of implementing such a…

Software engineering: a quality management perspective

John McManus, Trevor Wood‐Harper

The purpose of this paper is to examine the concept of quality related to the context of software development using the ISO, TickIT and CMM frameworks. The paper also seeks to…

Recommending a TQM model for Indian organizations

Subhash Kakkar, A.S. Narag

The purpose of this paper is to explore the meaning of TQM implementation in India and its impact on the Indian organizations' overall performance. This study also aims to…

The effectiveness of quality improvement initiatives in service operational context

Mahmoud M. Yasin, Jafar Alavi

The purpose of this paper is twofold: first, to study the environmental and competitive factors in the service organizations and second, to investigate the extent of effective…

Assessing customer focus using the EFQM Excellence Model: a local government case

Brian Jacobs, Steven Suckling

A critical problem for managers in South Staffordshire Council's one‐stop‐shop customer contact centre, known as South Staffordshire Solutions, was how to assess the achievement…

House of Quality (QFD) in a Minute – Quality Function Deployment (2nd ed.)

Min H. Lu

Towards personal and organizational effectiveness and integrity

Hubert Rampersad