The TQM Magazine: Volume 19 Issue 5
Table of contents
The contribution to excellence of ISO 9001: the case of certified organisations in Cyprus
Katerina D. Gotzamani, George D. Tsiotras, Maria Nicolaou, Akis Nicolaides, Vassiliki HadjiadamouThe purpose of this paper is to identify ISO 9001's contribution to the five enablers of the European Foundation for Quality Management (EFQM) excellence model.
Reconstruct QFD for integrated product and process development management
Ming‐Li Shiu, Jui‐Chin Jiang, Mao‐Hsiung TuThis paper attempts to renew quality function deployment (QFD) in a comprehensive manner and develop a more process‐oriented approach to implement QFD, in order to effectively…
Six sigma project selection using data envelopment analysis
U. Dinesh Kumar, Haritha Saranga, José E. Ramírez‐Márquez, David NowickiThe evolution of six sigma has morphed from a method or set of techniques to a movement focused on business‐process improvement. Business processes are transformed through the…
Cost‐based process weights for DPMO and the overall performance of an organization
J. RavichandranThe purpose of this paper is to propose a new approach in which cost‐based process weights are used to determine a unique weighted‐defects per million opportunity (DPMO) and its…
A comparative analysis and review of national quality awards in Europe: Development of critical success factors
Vassilios Mavroidis, Sophia Toliopoulou, Constantine AgoritsasThrough the analysis of different initiatives of all EU countries in relation to business excellence models, there is a need to map these initiatives and to compare the most…
ISO 14001 as a driving force for sustainable development and value creation
Samuel Petros Sebhatu, Bo EnquistThe aim of this paper is to examine whether the process of organisational change in implementing the environmental quality standard ISO 14001 can act as a driving force for…
Performance analysis of 5‐S teams using quality circle financial accounting system
R. Suresh Premil Kumar, C. Sudhahar, John F. Dickson, V. Senthil, S.R. DevadasanThe purpose of this paper is to explore the practical feasibility of adopting a Quality Circle Financial Accounting System (QCFAS) for analyzing the performance of 5‐S teams.
Critical success factors of continuous improvement in the public sector: A literature review and some key findings
Karen J. Fryer, Jiju Antony, Alex DouglasTo determine the critical success factors (CSFs) for continuous improvement projects in the public sector.