The TQM Magazine: Volume 3 Issue 3
Table of contents
A healthy commitment
Tom VarianIn‐depth example of how TQM at a hospital in Memphis, Tennessee has reduced costs, decreased occupancy rates and generally improved efficiency and quality. Explores the…
Recession or opportunity
Jon ChoppinSuggests that redundancy and cutbacks in training are not appropriate survival techniques during recession. Argues that recession is, in fact, an opportunity to achieve faster…
Avoiding the pitfalls
Hugh GallacherSuggests that an initial lack of thorough planning, focus and strategy can develop into barriers for TQM implementation. Highlights the pitfalls of ignoring these procedures and…
Breaking down the walls
Ted Wiggans, Gareth TurnerAn examination of Motorola′s experience of TQM, illustrating the reasons for considering TQM, the barriers to TQM introduction, how they can be overcome and the measures taken by…
Company Quality Assessments
Tito ContiFirst of a two‐part series. Examines current schemes for self‐assessment and their limitations. Proposes a new method of measuring organisational excellence and continous…
Maintaining momentum
David Cook, Tim BlaxterExamines the opportunties opened up through reaching a position of self‐sustaining TQM within an organisation. Looks at the structural and philosophical transitions involved…
A quest for quality
Andrew Lee‐Mortimer, Bryan CasbourneExamines through a series of interview questions how telecommunications company GPT has used TQM to help overcome cultural difficulties from the merger that created the company…
What does the future hold?
Paul DaviesProposes that having a TQM process under way is not, in itself, sufficient. Explores three stages: survival, prevention and continuous improvement, that most companies experience…
Understanding the perception
Geoff HuttThe article examines the difficulty of defining “quality” and promotes the use of plain English to break down barriers and dispell illusions among management and staff. Highlights…
Implementing lessons
Barry WitcherExamines how four major companies: Heinz, Nissan Motors, ICI and Rank Xerox have implemented TQM successfully, as presented by their senior managers at a TQM conference. The…
Conditions for success
J.M. CullenProposes five prerequisites for a successful long‐term quality programme. Illustrates them through an imaginary coat‐of‐arms motif. Examines leadership, the cost of implementing…