The TQM Magazine: Volume 3 Issue 4
Table of contents
Managing Information
Andrew Lee‐MortimerArgues that the amount and complexity of paperwork is increasing, yet investment in replacing manual record‐keeping systems is often a low priority. Highlights the experience of…
Australian TQM model
Chris Turnell, Malcolm WashbourneSuggests that TQM is a mystery for many Australian companies and proposes a framework that is both consistent with the objectives of TQM and applicable within the Australian…
A view to improvement
Kevin DailyArgues that effective quality review techniques can improve software development projects. Highlights the need for an adequate definition of requirements, to implement a quality…
Controlling the paperwork
Greg MooreDetails the experience of Anglian Windows, which has installed successfully a quality records management system. Highlights the major problem areas and how they were addressed…
Customised purchasing
David EmbletonArgues that unless software system purchase is tightly controlled, any subsequent development contract is likely to fail technically, financially or in meeting user requirements…
Company quality assessments
Tito ContiSecond of a two‐part series. Suggests that external, third‐party assessment schemes no longer meet the needs of total quality organizations and that what is needed is a…
Forward planning
Martyn OuldExamines how a TQM system can improve the software engineering process, evolving from traditional quality management systems to TQM with process measurement and improvement…
Investing in people
Paul DaviesSuggests that despite the recession, cut‐backs in employee development and customer service are ill‐advised. Some “savings” end up causing poorer overall performance, including…
A personnel approach
Peter LongDetails the increasing reliance on IT within organisations and its relationship to “world‐class quality”. Suggests IT is used to help automate tasks but can play a vital role in…
A testing time for software
Tom HankinsonSuggests, with statistics, that a substantial part of any software development budget is spent on revisions and maintenance. Argues that systems are long overdue to measure the…
Information Collection
Giorgio TurconiCharts the progress of the introduction of a quality information system at telecommunication manufacturer Italtel. Highlights the system′s role as a tool in a TQM programme whose…
Supplying the customer
Dick TarltonSuggests the pace of change in information technology is such that the needs of the customer are rarely uppermost when system decisions are taken. Highlights the benefits of…