The TQM Magazine: Volume 4 Issue 2
Table of contents
Communal education
Barrie Dale, Ton van der WieleReports on a survey, carried out in 1990, to ascertain the level of training and research needs in the European business community. Attempts to define what exactly TQM means to an…
Start at the very beginning
Philip Brown, Paul CousinsLooks at the changes that have been brought about in the role of purchasing departments by the advent of TQM. Explains why the purchasing function must be involved in TQM from the…
Healthy competition
Mabel BladesTackles the subject of National Health Service (NHS) reforms in the UK which have forced hospitals to behave more like businesses, for example, many are now looking at the cost of…
One for the records
Irene JohnstonSpotlights the problem of increases in administration brought about by more widespread certification to the ISO 9000 and BS 5750 standards. Introduces a quality records management…
Information holds the key
Allan KnockReports on how one company transformed its performance over a period of nine years by its use of quality costing and quality control techniques. Concentrates mainly on the…
A dangerous delusion
Peter EdmondWarns computer users of the dangers they may face from the design faults that may be present in under‐tested software. Suggest that suppliers of software should be classified…
Assessing management
Yves van Nuland, Attila OessConsiders the “management review” which has to be put in place by companies implementing ISO 9000, explains what it is and what it can achieve in an organization. Details a…
Discovering hidden truths
Phil LaceyAims to show how collecting the costs of quality can change the way in which management perceives what is happening in an organization. Defines what cost of quality means…
Accounting for improvement
Bernard J. PayneIdentifies potential barriers and problems involved in carrying out a quality costing evaluation. Examines the reasons for quality costing and what kind of costing systems needs…
The price of wasting time
Jean‐Pierre Thomassen, Ton van der WieleExplains the reasons why failure cost analysis should be carried out for a banking organization. Details a case study of a Dutch bank and the method used to carry out a failure…
Easy as ABC
Paul DaviesExamines the growth of interest in activity based costing (ABC), which focuses on overhead, rather than direct, costs, and does much the same job as quality costing. Shows exactly…
Improving the quality of life
James CreelmanIntroduces the “Quality North Campaign” of 1991: the motivation behind the campaign′s creation; the organisers; the features of the week‐long event; and the companies taking part…
Budgeting for improvement
Robin Bellis‐JonesReviews the weaknesses in budgetary control, seen often as a costly and burdensome routine, and contends that conventional approaches to cost management emphasise its…