The TQM Magazine: Volume 4 Issue 4
Table of contents
Playing piggy in the middle
Malcolm WheatleyMuch of middle management has already been affected by the changes brought about by restructuring, but what about their future role? A recent survey has been commissioned to help…
Making a clean sweep of it
James CreelmanIn under two years Hoover has experienced a dramatic transformation. Crucial to this has been the key role given to middle management. The TQM Magazine investigates the Hoover…
Maintaining control
Anna KochanIt was the need for survival that prompted Volvo's Ghent factory to improve its quality and cost effectiveness. To help achieve this, the company adopted a Total Productive…
Keeping the concept hot
Andrew WevillTotal quality is the hot concept of the moment. This article offers practical advice as to what total quality really means. It highlights the issues and pitfalls that managers…
Motivating people for success
Roger AtkinsonMany companies are now realising that quality is not the sole responsibility of any one department. To be truly successful, a company needs to employ the creativity and enthusiasm…
An element of change
Robert HallIn the chemical industry, the need for higher and higher safety and quality standards is immense. To ensure it not only met but exceeded these new standards, Hickson & Welch…
Leading the way
William Roth, Doug FergusonThe use of quality improvement processes can yield major benefits to an organisation. This article looks at why some companies are failing to capitalise on this technique and…
Sensing the need for change
Melanie WilliamsEven though GEC Sensors started its total quality programme six years ago, it is only recently that it has become a real part of the company's business improvement culture. The…
Reasons for failure
John McDonaldMany companies have become all fired up about TQM, only to find themselves disappointed with the results. The author has identified nine key reasons for their apparent failure.
Growing through change
Ian LivseyAchieving total quality is a step‐by‐step process. Each stage needs to be understood and managed appropriately. This article looks at all the different phases and the…
Employing habitual success
Chris AshtonNissan's Sunderland plant in the UK is a shining example of employee ownership and participation in action. This strategy of continuous Training and development has helped the…
The dawn of a new era?
Chris AshtonEven though companies are loading themselves up with the full TQM armoury, the benefits do not always appear to match the effort. One of the main reasons for this is a reluctance…