The TQM Magazine: Volume 8 Issue 6
Table of contents
Capitalism and concern
John PetersAsks whether socially responsible behaviour and capitalism can be sensibly reconciled. Notes the economic advantages of capitalism but also concerns regarding factors such as…
Privatizing the courts ‐ a quality assurance problem
John GroocockReports that English courts are in disarray because of gross inefficiency and excessive costs. Proposes that, it would be easier to privatize the courts, which could be broken up…
Reconnecting our communities
March Laree JacquesExamines the notion that total quality can do for communities what it has done for businesses worldwide and describes ongoing community‐wide quality projects in the USA. Shows how…
Creating excellence in construction companies: UK contractors’ experiences of quality initiatives
Steven McCabeDescribes research being carried out into the effects of introducing quality initiatives such as ISO 9000 (formerly BS 5750) and TQM (total quality management) in large…
TQM in retail departmental grocery and clothing chain stores in South Africa
Werner VermeulenNotes that fierce competition, shrinking market share, spiralling costs and rapid change are causing many executives to reassess critically the manner in which they operate and…
Benchmarking: a paradigm for change to quality education
L. David WellerUtilizes benchmarking as an effective and efficient way to manage the change process for quality transformation in schools. Originally conceptualized as competitive intelligence…
The third generation total quality approach
Giorgio MerliProposes that it is possible to identify three phases in the development of total quality approaches. The first generation approach is focused on the continuous improvement…
Departmental purpose analysis
Dick O’Brien, Susan IrvingOutlines the results of a departmental purpose analysis project undertaken with the administration section of Cumbria Social Service Inspection unit. The project compared the…
Business process redesign and total integrated management
Masoud A. Azhashemi, Samuel K. HoJapanese firms which long ago realized the importance of product quality have, over the last decade, been focusing on the broader issue of management quality as a way of…
Striving for excellence: how self‐assessment using the Business Excellence Model can result in step improvements in all areas of business activities
Kevin Shergold, Deborah M. ReedSelf‐assessment using the Business Excellence Model has been in place in Europe since 1990 as a means of obtaining competitive advantage. Describes the history, design and…
Organizational learning for TQM through quality circles
Frances M. HillExplains why companies wishing to make the transition to TQM must address the issue of organizational learning. Provides some evidence that quality circles (QCs) can facilitate…
What’s in the basket? A survey on integrated management through BPR and TQM
Mohamed ZairiPresents evidence from a survey conducted in four industrial sectors (health care, public, service and manufacturing), in order to: ascertain the level of understanding, usage and…