The TQM Magazine: Volume 9 Issue 6

Good luck and bad luck ‐ a personal story

John Peters

Looks at the concept of luck, featuring illustrative stories ‐ one of which relates to personal experience. Suggests that we need to learn from good and bad experiences and not…

Critical factors of effective project management

Svetlana J.K. Cicmil

Offers an insight into the renaissance of project management discipline in the context of strategic management and organizational design, and the need for increased awareness of…

Impact of an ISO 9001 compliant quality management system on a university research enterprise

A.J. Walker

The Software Engineering Applications Laboratory (SEAL) is a university‐based research enterprise with project activity in the areas of software quality management and the…

Co‐ordinating change through continuous improvement

Denis Leonard

The co‐ordinating nature of the European Foundation for Quality Management (EFQM) model for business excellence means that it can provide a clear framework for those organizations…

The role of quality cost in TQM

George P. Laszlo

One of the most important tools necessary for the successful implementation of a quality programme such as ISO 9000 or TQM is quality cost. A process based on cost analysis is a…

A review of total quality management in practice: understanding the fundamentals through examples of best practice applications ‐ part III

T. Thiagarajan, M. Zairi

Part III of a three‐part series which represents a comprehensive review of the literature by discussing critical factors of TQM in key areas often stressed in implementation case…

Total quality management adoption: revisiting the levels

B.G. Dale, D.M. Lascelles

Describes six levels of TQM adoption (or lack of it) which are termed uncommitted, drifters, tool pushers, improvers, award winners and world‐class. The levels are not necessarily…

People empowerment: the key to TQM success

Miflora M. Gatchalian

TQM is a philosophy which emphasizes continuous improvement as a process that places a premium on achievement of customer satisfaction. This requires participation of everyone in…

Extending process thinking: design of experiments in sales and marketing

Michael Starkey, Jeff Aughton, Roger Brewin

An understanding of processes is essential before statistical tools such as statistical process control (SPC) and design of experiments (DOE) can be properly applied. Both SPC and…