European Business Review: Volume 20 Issue 1

The antecedents of customer satisfaction with online travel services: a conceptual model

Khaldoon (Khal) Nusair, Jay Kandampully

The purpose of this study is: to examine the travel web sites quality dimensions that ultimately influence customers' satisfaction; and to conduct content analyses on the five…

Value adding in foreign markets: A three‐country study of associations of strategy and performance

Anders Pehrsson

The purpose of this paper is to extend our knowledge of industrial firms' international strategy implementation by exploring key associations pertaining to types of value adding…

Management and leadership: buccaneering or science?

Hester Nienaber, Gerrie Roodt

This paper aims to determine the views of a select group of manager‐students on general management and leadership and whether or not their views correspond to classical management…

Low‐tech, small‐ and medium‐sized enterprises and the practice of new product development: An international comparison

Martti Lindman, Barbara Scozzi, Carmen Otero‐Neira

The purpose of this study is to examine the new product management practices adopted by low‐tech small and medium‐sized enterprises (SMEs) in the context of design‐intensive…

Specification of core competence and associated components: A proposed model and a case illustration

Urban Ljungquist

To outline a core competence model by exploring links between core competence and the associated concepts of competencies, capabilities, and resources, and by proposing…