Table of contents
Measuring the service quality of internet banking: scale development and validation
Chien‐Ta Bruce Ho, Wen‐Chuan LinThe purpose of this paper is to develop a multiple item scale for measuring internet banking service quality.
The role of leadership in international retail divestment
Patricia Cairns, Barry Quinn, Nicholas Alexander, Anne Marie DohertyThe purpose of this paper is to explore the role played by leadership in divestment decision making and indeed during the corporate restructuring phase for retail organisations…
Strategic entrepreneurship: origins, core elements and research directions
Lida P. Kyrgidou, Mathew HughesThe question of how to integrate strategic and entrepreneurial management to achieve a better balance between advantage‐ and opportunity‐seeking behaviours has received increased…
Combining industrial buyer and seller strategies for international supply and marketing management
Svante Andersson, Per ServaisThe purpose of this paper is to review international industrial purchasing and marketing literature with a focus on portfolio models, to develop portfolio models for buyers' and…
Exploring the concept of strategic corporate social responsibility for an integrated perspective
Som Sekhar BhattacharyyaThe purpose of this paper is to propose a set of screens which would filter in the corporate social responsibility (CSR) programs that make business sense for a firm and screen…
The relationship between spiritual management and determinants of turnover intention
Tzong‐Ru Lee, Shiou‐Yu Chen, Saint‐Hei Wang, Agnieszka DaduraBased on the first part of the service profit chain, the purpose of this paper is to investigate the relationship between 11 spiritual management tactics and determinants of…
ISSN:
0955-534XOnline date, start – end:
1989Copyright Holder:
Emerald Publishing LimitedOpen Access:
hybridEditor:
- Prof Goran Svensson