International Journal of Service Industry Management: Volume 18 Issue 4
Table of contents
Causes and consequences of consumer online privacy concern
Jochen Wirtz, May O. Lwin, Jerome D. WilliamsPast research on internet privacy has examined various aspects of privacy regulation and consumer privacy concerns. The purpose of this paper is to develop a conceptual model that…
Modeling service encounters and customer experiential value in retailing: An empirical investigation of shopping mall customers in Taiwan
Ching‐Jui Keng, Tseng‐Lung Huang, Li‐Jie Zheng, Maxwell K. HsuThe purpose of this study is to explore the impacts of service encounters on customer experiential value and subsequently on customer behavioral intentions in a shopping mall…
Retailers' different value perceptions of mobile advertising service
Hanna Komulainen, Tuija Mainela, Jaana Tähtinen, Pauliina UlkuniemiThe purpose of this paper is to examine why retailers' perceptions of the value of a novel technology‐intensive mobile advertising service differ.
Electronic healthcare: a study of people's readiness and attitude toward performing self‐diagnosis
Even J. Lanseng, Tor W. AndreassenThe purpose of this paper is to examine the introduction of self‐service technology (SST) in health diagnosis as a means to reduce costs and improve quality in the health care…
A method to evaluate service delivery process quality
Rita Di MascioThe purpose of this paper is to develop a method to evaluate the quality of service delivery process designs, based on how closely they meet process requirements of key…