Table of contents
COMPLAINT BEHAVIOUR, PRICE PAID AND THE STORE PATRONIZED
Theresa D. Williams, Mary Frances Drake, James D. MoranExamines complaint alternatives, identifies the relationshipsbetween consumer complaint behaviour, the store patronized and consumercomplaint behaviour relative to the price of…
295
AN ATTRIBUTE‐ANCHORED CONJOINT APPROACH TO MEASURING STORE IMAGE
Shahrzad Amirani, Roger GatesStore image has long been recognized as a determinant of businesssuccess and has been used as a positioning and differentiation tool.Over the years, the retail image research…
581
RETAILING TO EXPERIENCED AND INEXPERIENCED CONSUMERS: A PERCEIVED RISK APPROACH
V‐W. Mitchell, G.S. PrinceSince consumers are being provided with ever‐increasing amounts ofinformation, there is an increasing need to study the way in which theyhandle purchasing information…
251
MALE GROCERY SHOPPERS′ ATTITUDES AND DEMOGRAPHICS
William S. Piper, Louis M. CapellaPresents the results of research on male grocery shoppers′ (MGS)attitudes, behaviour and demographics. Demographic data are used asindependent variables and differences in…
485
ISSN:
0959-0552Renamed from:
Retail and Distribution ManagementOnline date, start – end:
1990Copyright Holder:
Emerald Publishing LimitedOpen Access:
hybridEditor:
- Prof Neil Towers