International Journal of Retail & Distribution Management: Volume 29 Issue 5

Perceived salesperson service attributes and retail patronage intentions

Jean C. Darian, Louis A. Tucci, Alan R. Wiman

In the 1990s many companies have acknowledged the critical importance of being customer‐oriented. However, as retailers contemplate the higher costs and higher revenues of…

Consumer perceptions of grocery retail formats and brands

Outi Uusitalo

Grocery retailers are operating in a slow‐growth market. The pursuit of market share is one of the main concerns for retail managers. The retail structure is becoming increasingly…

International airport influences on impulsive shopping: trait and normative approach

Ogenyi Omar, Anthony Kent

Airport shopping is characteristically related to airport environmental conditions. Although consumption‐related emotions have been studied with increasing frequency in consumer…

Consumer ethnocentrism, product necessity and Polish consumers’ perceptions of quality

Patricia Huddleston, Linda K. Good, Leslie Stoel

Poland appears to be an attractive consumer market, based on strong demand for consumer products during the past several years. However, this may not be the case for Western…

Ten years after: the impact of German unification on retail pharmacies

Ruth Ä. Schmidt, Elke A. Pioch

Building on a previous study of retail change the impact of the German unification on retail pharmacies is conceptualized in terms of the interaction between changes in system and…