International Journal of Retail & Distribution Management: Volume 32 Issue 9

Retail employment and disability

Peter Jones, Ruth A. Schmidt

The Disability Discrimination Act 1995 introduced a range of staged measures designed to end discrimination facing people with disabilities, including statutory rights in the…

Job share: can this work in management?

Claire Tiney

This article looks at the retail industry's obligation to provide late opening hours, seven days a week and, in some instances, 24/7. Assesses the affects on employees’ working…

A review of a multiple retailer's labour turnover

James Hendrie

There has been much research carried out into the topic of labour turnover over many years. Staff who are satisfied are more likely to stay working for a business. Research has…

Gendered retailing: a study of customer perceptions of front‐line staff in the DIY sector

Carley Foster

This paper reports findings from a small scale study exploring the role gender plays in the interactions between customers and front‐line staff in DIY retailing. Drawing on…

The business benefits of and practical challenges involved in the promotion of workforce diversity

Editorial

Adelina Broadbridge