International Journal of Retail & Distribution Management: Volume 34 Issue 1

Decomposing the value of department store shopping into utilitarian, hedonic and social dimensions: Evidence from Finland

Timo Rintamäki, Antti Kanto, Hannu Kuusela, Mark T. Spence

The purpose of this paper is to decompose total customer value as perceived by department store shoppers into utilitarian, hedonic and social dimensions, and empirically test this…

Social cues in the store environment and their impact on store image

Haiyan Hu, Cynthia R. Jasper

The purpose of this study is to examine the roles that social cues play in affecting patronage behavior and how consumer susceptibility to interpersonal influence would moderate…

Customer satisfaction in a retail setting: The contribution of emotion

David J. Burns, Lewis Neisner

To examine the relative roles played by cognition and emotion in the development of customer satisfaction in a retail setting.

Private label brand image: its relationship with store image and national brand

Archna Vahie, Audhesh Paswan

The purpose of empirical study is to focus on the relationship between perceived private label brand (PLB) image, and perceived store image (SI) and feeling associated with the…

Wal‐Mart's new normal is here: is everyone ready to accept the future?

Ray R. Serpkenci, Douglas J. Tigert

The purpose of this paper is to critically examine the underlying reasons for the recent slow‐down in the rate of sales growth for the world's largest retailer, its implications…

Editorial

John Fernie