Table of contents
An assessment of operational efficiencies in the UK retail sector
Wantao Yu, Ramakrishnan RamanathanThe paper's aim is to assess performance of firms in the UK retail sector.
8346
Analysing cost efficiency in Spanish retailers with a random frontier model
Carlos Pestana Barros, Ricardo Sellers‐RubioThe aim of the paper is to estimate the cost efficiency of supermarket chains in the Spanish retailing industry.
869
The influence of grey consumers' service quality perception on satisfaction and store loyalty behavior
Yan Lu, Yoo‐Kyoung SeockThe purpose of this study is to identify grey consumers' perceived service quality at department stores and to examine the relationships between perceived service quality, their…
5025
An empirical study of online shopping customer satisfaction in China: a holistic perspective
Xia Liu, Mengqiao He, Fang Gao, Peihong XieThe purpose of this study is to identify factors that may influence Chinese customers' online shopping satisfaction, including those which are ignored by prior studies, from the…
22695
The role of corporate branding in a market driving strategy
Veronika Tarnovskaya, Ulf Elg, Steve BurtThe aim of this paper is to examine the relationship between corporate branding and market driving. This is achieved by focusing on key dimensions of brand identity such as brand…
10201
434
ISSN:
0959-0552Renamed from:
Retail and Distribution ManagementOnline date, start – end:
1990Copyright Holder:
Emerald Publishing LimitedOpen Access:
hybridEditor:
- Prof Neil Towers