International Journal of Retail & Distribution Management: Volume 37 Issue 6

Retail store loyalty: a comparison of two customer segments

Ugur Yavas, Emin Babakus

The purpose of this paper is to determine if various measures of loyalty (satisfaction, continued patronage and share of wallet) converge or diverge. A related objective of the…

Relational benefits and loyalty in retailing: an inter‐sector comparison

Maria‐Eugenia Ruiz‐Molina, Irene Gil‐Saura, Gloria Berenguer‐Contrí

The purpose of this paper is to empirically a model that reflects the different types of relational benefits perceived by customers, as well as the benefits obtained by the…

Indian consumers' purchase behavior toward US versus local brands

Archana Kumar, Youn‐Kyung Kim, Lou Pelton

The purpose of this paper is to examine the direct and indirect effects of individuals' self‐concept, product‐oriented variables (i.e. consumer's need for uniqueness (NFU), and…

A measurement scale of “aesthetic style” applied to luxury goods stores

Bruno Godey, Joëlle Lagier, Daniele Pederzoli

The purpose of this paper is to address the recent evolution of the luxury goods sector as well as the distribution strategy of some major companies. The distribution strategy…

Editorial

John Fernie