Table of contents
Effects of online store attributes on customer satisfaction and repurchase intentions
Ruby Roy Dholakia, Miao ZhaoThe purpose of this paper is to identify website characteristics that affect customer evaluations and satisfaction with online stores at two interaction points – when the order is…
13166
A new measure of e‐service quality in France
Sylvie Rolland, Ina FreemanThe purpose of this paper is to design, develop and evaluate a reliable and valid scale for the measurement of online retail service quality, specifically in the French context.
3108
Who controls store atmosphere customization in electronic retailing?
Adam P. VrechopoulosTechnology now allows e‐tailers to customize online store atmosphere at the individual level, with the customization controlled and executed by either the retailers or the…
5210
Hedonic and utilitarian shopping motivations among Portuguese young adult consumers
Paulo Ribeiro Cardoso, Sara Carvalho PintoThe purpose of this paper is to identify the main factors that explained the shopping motivations among Portuguese consumers and to categorize possible groups based on those…
9640
410
ISSN:
0959-0552Renamed from:
Retail and Distribution ManagementOnline date, start – end:
1990Copyright Holder:
Emerald Publishing LimitedOpen Access:
hybridEditor:
- Prof Neil Towers