International Journal of Retail & Distribution Management: Volume 40 Issue 11

Human factors in retail environments: a review

Jae‐Eun Kim, Jieun Kim

The purpose of this paper is to present a comprehensive review of the body of literature concerning human factors in retail environments and their influence on consumers…

E‐commerce: exploring the critical success factors

Enrico Colla, Paul Lapoule

The objective of this piece of qualitative research is to identify the key success factors (KSFs) of the grocery “click and drive” (or drive or drive‐in) model developed by French…

CRM and retail service quality: front‐line employee perspectives

Kelley O'Reilly, David Paper

The purpose of this study is to explore the attitudes and beliefs of front‐line employees regarding how customer‐company interactions might be improved. Since front‐line employees…

Regional resilience in recessionary times: a case study of the East Midlands

Lynn Oxborrow, Clare Brindley

Since the 1990s the fashion industry has reflected the issues generally arising in the manufacturing sector, namely rapid and deep structural changes, the development of new…

Editorial

Neil Towers