Table of contents
Conceptualizing a path-to-purchase framework and exploring its role in shopper segmentation
Robert Paul Jones, Rodney C. RunyanThe purpose of this paper is to explore a conceptualization of shopper as behaviourally distinct from consumer. The authors seek to identify elements foundational to shopper…
Where do customer loyalties really lie, and why? Gender differences in store loyalty
Anne-Françoise Audrain-Pontevia, Marc VanhueleThe purpose of this paper is to examine gender differences in store loyalty and how those differences evolve with age.
Engaging customers during a website visit: a model of website customer engagement
Catherine Demangeot, Amanda J. BroderickA customer’s visit to a retail website is a critical “moment of truth” during which contemporary retailers attempt to simultaneously, during a single web navigation, capture…
Reflections of environmental management implementation in furniture
Ambika Zutshi, Andrew Creed, Mary Holmes, Jade BrainThe purpose of this paper is to present an overview of environmental management initiatives in the furniture retail area. The specific aim is to present reflections of…
Role of trusting beliefs in predicting purchase intentions
Gurjeet Kaur Sahi, Harjit Singh Sekhon, Tahira Khanam QuareshiIndia’s retail sector is going through a significant transitional period with the internet as a new distribution channel becoming more common. Given the barriers to adoption, the…
ISSN:
0959-0552Renamed from:
Retail and Distribution ManagementOnline date, start – end:
1990Copyright Holder:
Emerald Publishing LimitedOpen Access:
hybridEditor:
- Prof Neil Towers