International Journal of Retail & Distribution Management: Volume 45 Issue 11

Exploring the influence of store attributes on customer experience and customer engagement

Suhaily Mohd-Ramly, Nor Asiah Omar

The global retail landscape has changed drastically. The rising role of Asia as one of the fastest growing international retail penetration and expansion will continue to make the…

Self-efficacy, trust, and perceived benefits in the co-creation of value by consumers

Helena Alves, Emerson Wagner Mainardes

The purpose of this paper is to understand in the ways, in which, trust and other perceived benefits, both in the relationship with the company and with other consumers, as well…

Luxury retailers’ entry and expansion strategies in China

Huifeng Bai, Julie McColl, Christopher Moore

The purpose of this paper is to examine internationalising luxury fashion retailers’ entry and post-entry expansion strategies in mainland China.

Town centre cooperation: changing perception of property owners

Johan Håkansson, Madelen Lagin, Johanna Wennström

The purpose of this paper is to investigate if, and how, different stakeholders perceive property owners (PO) have changed their activities in a town centre after increased…

Web atmospherics as drivers of shopping centres’ customer loyalty

Elisabetta Savelli, Marco Cioppi, Federica Tombari

The purpose of this paper is to analyse whether and how the website atmosphere (WA) of a shopping centre affects the behavioural loyalty of customers towards physical shopping…