Table of contents
Retail service excellence: antecedents and consequences
Panchapakesan Padma, Urs WagenseilThe purpose of this paper is to develop a model of antecedents and consequences of service excellence (SE) in the retail industry.
The path to mall patronage intentions is paved with 4E-based experiential value for Indian consumers
Amrut Sadachar, Ann Marie FioreThe purpose of this paper is to examine whether experiential offerings from two types of retailers play a significant role in consumer responses toward Indian malls. Specifically…
Relationship between sustainability and risk management in fashion supply chains: A systematic literature review
Piyya Muhammad Rafi-Ul-Shan, David B. Grant, Patsy Perry, Shehzad AhmedFashion supply chain (FSC) research has identified two important issues of sustainability management and risk management. However, investigation of these issues is relatively…
The growing permanence of pop-up outlets within the international location strategies of fashion retailers
Bethan Alexander, Karinna Nobbs, Rosemary VarleyThe purpose of this paper is threefold: first, to establish the role of the pop-up store within the international location strategy of fashion retailers, second, to identify the…
Customer value in self-service kiosks: a systematic literature review
Yulia Vakulenko, Daniel Hellström, Pejvak OghaziThe purpose of this paper is to provide a cohesive overview of the available self-service and customer value literature, identify customer value in self-service kiosks (SSKs), and…
ISSN:
0959-0552Renamed from:
Retail and Distribution ManagementOnline date, start – end:
1990Copyright Holder:
Emerald Publishing LimitedOpen Access:
hybridEditor:
- Prof Neil Towers