International Journal of Retail & Distribution Management: Volume 47 Issue 12

Physical and digital market places – where marketing meets operations

Christoph Teller, Xavier Brusset, Herbert Kotzab

Contextual adaptation of omni-channel grocery retailers’ online fulfilment centres

Ebba Eriksson, Andreas Norrman, Joakim Kembro

The purpose of this paper is to investigate how grocery retailers configure their online fulfilment centres (OFC) as they move towards an omni-channel structure and what…

Optimal in-store inventory policy for omnichannel retailers in franchising networks

Jianjun Xu, Lanlan Cao

The purpose of this paper is to characterize the optimal ordering and allocation policy for a store replenishment decision in the context of an omnichannel retailer in a franchise…

Competitive analyses for men’s clothing retailers: segmentation and positioning

Youn-Kyung Kim, Sejin Ha, Soo-Hee Park

The purpose of this paper is to identify men’s clothing market segments based on store types and generational cohorts and the retail attributes.

New business models in supply chains: a bibliometric study

Régis Delafenestre

The purpose of this paper is to find and classify the most relevant works in the literature on the latest technologies applied in global supply chains. To help future researchers…

Why do online grocery shoppers switch or stay? An exploratory analysis of consumers’ response to online grocery shopping experience

Reema Singh

The purpose of this paper is to add to current knowledge of online customer experience (OCE) by examining various drivers and outcomes of online grocery shopping experience that…

Consumer experience of interactive technology in fashion stores

Yuri Siregar, Anthony Kent

Despite the growth of digital fashion shopping, many consumers regularly visit physical fashion stores. To enable digital interactions in a physical store, many fashion brands…

Digital labelling in the retail environment: a domain-specific innovativeness perspective

Sean A. Tanner, Mary B. McCarthy, Seamus J. O’Reilly

This is an exploratory study leveraging a domain-specific innovativeness (DSI) perspective to understand adoption of QR code delivered mobile marketing. Specifically, the purpose…

Variety perception and attitude toward digital assortments

Yolande Piris, Nathalie Guibert

The purpose of this paper is to investigate consumers’ variety perception for online grocery assortments and, more generally, to better understand consumers’ attitude toward…

Examining empathy and responsiveness in a high-service context

John Murray, Jonathan Elms, Mike Curran

The delivery of high-quality service is critical for the success, or otherwise, of many retailers. However, despite calls to examine the efficacy of the dimensions of quality in…