International Journal of Retail & Distribution Management: Volume 47 Issue 8

Retail services efficiency: impact of country-specific factors

Ignacio Cruz Roche, Jaime Romero, Ricardo Sellers-Rubio

Efficiency in retailing companies is mandatory for survival. Literature acknowledges external factors impact on efficiency. However, this impact remains understudied, as previous…

Impact of a retailer’s CSR activities on consumers’ loyalty

Didier Louis, Cindy Lombart, Fabien Durif

The purpose of this paper is to study the impact of the main dimensions of a retailer’s corporate social responsibility (CSR) activities (philanthropic activities, respect for the…

Store atmosphere and impulse: a cross-cultural study

Ludmila Bandeira Lima Barros, Martin de La Martinière Petroll, Cláudio Damacena, Marc Knoppe

The purpose of this paper is to investigate the influence of store atmosphere on consumers’ positive emotional responses and impulsive purchase behaviour. In addition, it analyses…

Examining customer-oriented positive deviance intentions of retail employees

Syed Muhammad Fazel-e-Hasan, Gary Mortimer, Ian Lings, Judy Drennan

Occasionally, retail employees “break the rules” in order to help customers. Currently, there is little research on the mechanisms by which a sales assistants’ positive deviance…

Effects of 3D vs 2D interfaces and product-coordination methods

Ahmad Saquib Sina, Juanjuan Wu

The purpose of this paper is to examine the effects of product display based on colour, discount and brand on retail pleasure, arousal, flow, perceived merchandise quality, time…

Advertising music: an alternative atmospheric stimulus to retail music

Md Washim Raja, Sandip Anand, David Allan

Studying the role of advertising music (ad music) in a retail context can be an emergence of new marketing practices. The purpose of this paper is to identify the potential usage…