International Journal of Retail & Distribution Management: Volume 49 Issue 8

A further approach in omnichannel LSQ, satisfaction and customer loyalty

Mitxel Cotarelo, Haydeé Calderón, Teresa Fayos

The purpose of this research is to analyse the LSQ in the context of three different omni-channel purchasing scenarios while considering four dimensions (timeliness, availability…

Integrating vehicle tracking and routing systems in retail distribution management

Loay Salhieh, Mohammad Shehadeh, Ismail Abushaikha, Neil Towers

The purpose of this paper is to assess the benefits of integrating IT tracking and routing systems into last-mile distribution operations. The paper also demonstrates the role of…

The impact of mall personality and shopping value on shoppers' well-being: moderating role of compulsive shopping

Saqib Ali, Manit Mishra, Hafiz Muhammad Usama Javed

The purpose of this study is to examine the association between mall personality, hedonic and utilitarian shopping value, and shoppers' well-being. The moderating effect of…

Do connected town-centre shopping journeys improve town-centre patronage?

Majd AbedRabbo, Cathy Hart, Fiona Ellis–Chadwick

The purpose of this study is to explore the role played by digital channel integration in the town-centre shopping experience. It also explores how customers perceive the role of…

Bow tie analysis for prioritizing actions to manage the risks of out of stock on shelves in the retail

Carlos Heitor de Oliveira Barros, Inêz Manuele dos Santos, Marcelo Hazin Alencar, Luciana Hazin Alencar

The purpose of this paper is to present a methodology to structure the problem of retail out of stock (OOS). This methodology allows investigating risk factors and barriers…

Competitive strategies of small independent retailers

Fabien Eymas, Faouzi Bensebaa

Despite the critical role given to small independent retailers (SIRs) in the revitalisation of city centres, little knowledge exists about their actual competitive strategies…