International Journal of Retail & Distribution Management: Volume 50 Issue 2

Guest editorial

Christos Sarmaniotis, Kalliopi Chatzipanagiotou, Christina Boutsouki

Transformative service research: a conceptual framework based on consumer's perspective

Veronica Ungaro, Laura Di Pietro, Maria Francesca Renzi, Roberta Guglielmetti Mugion, Maria Giovina Pasca

This study aims to investigate the consumer's perspective regarding the relationship between services and well-being, contributing to the knowledge base in transformative service…

Retail atmospherics in times of disruption: a PLS modeling approach of the role of emotions in a pharmacy environment

Evi Chatzopoulou, Markos Marios Tsogas, Marina Kyriakou

The purpose of this paper is to investigate the effect of atmospheric cues encountered in the complex retail environment of pharmacies and, in addition, to test the boundary…

Identifying value-creating aspects in luxury hotel services via third-party online reviews: a cross-cultural study

Rodoula H. Tsiotsou

The purpose of the study is to identify critical value-creating elements of luxury services expressed in ratings and reviews posted on third-party sites and examine cross-cultural…

Fresh food online shopping repurchase intention: the role of post-purchase customer experience and corporate image

Kara Xiaohui Ma, Damien William Mather, Dana L. Ott, Eddy Fang, Phil Bremer, Miranda Mirosa

The purpose of this study is to investigate consumers' post–purchase experience when buying fresh food online. It examines the key dimensions of post–purchase online customer…

Omnichannel retailing: does it empower consumers and influence patronage?

Sita Mishra, Gunjan Malhotra, Vibha Arora, Sandip Mukhopadhyay

This study analyzes how omnichannel integration influences customer patronage intention, highlighting the moderation effect of consumer service experience consciousness…

Using humanness and design aesthetics to choose the “best” type of trust: a study of mobile banking in France

Heyam Abdulrahman Al Moosa, Mohamed Mousa, Walid Chaouali, Samiha Mjahed Hammami, Harrison McKnight, Nicholas Patrick Danks

The research aims to addresses the limitations of previous literature regarding choosing the appropriate conceptualization of trust (i.e. interpersonal trust or system trust) and…

The role of retailers during brand scandals: insights from a case study

Sunaina Kapoor, Saikat Banerjee, Paola Signori

The role of retailers in influencing consumer attitude during a brand scandal is quite complex, as retailers are in direct contact with both marketers and consumers. The purpose…