International Journal of Retail & Distribution Management: Volume 51 Issue 13

Towards retail innovation and ambidexterity: insights from a Swedish retailer

Karla Marie B. Paredes, Malin Olander Roese, Ulf Johansson

Incumbent retail organisations need to develop new capabilities to adapt with the increasingly competitive retail landscape. Despite the growing relevance of innovation in retail…

The impact of e-retail usage on relative retail patronage formation

Narimasa Yokoyama, Nobukazu Azuma, Woonho Kim

Despite retail digitisation and research efforts focussed on online and omnichannel shopping, there is insufficient knowledge regarding retail patronage formation in the grocery…

Successful competence development for retail professionals: investigation of key mechanisms in informal learning

Pernilla Derwik, Daniel Hellström

Competence development is a prerequisite for successfully meeting existing and future challenges in the retail sector. However, current human resource development practices are…

Packaging journey from retail to home: how the meaning of sustainability for colour transforms

Sanna Sekki, Hannele Kauppinen-Räisänen, Eliisa Kylkilahti, Minna Autio

Research has largely disregarded consumer–packaging interaction in contexts other than retail. Focusing on the powerful cue of colour and consumers’ pleas for sustainability and…

Mobile devices usage in retail settings: gender and generation preferences

Sílvia Cavalinhos, Maria de Fátima Salgueiro, Susana Henriques Marques

The tendency shows that more customers will bring and use their mobile devices in-store. This study proposes a further analysis of the complementary role of the mobile device in…

Creating memorable shopping experiences to meet phygital customers' needs: evidence from sporting goods stores

Angelo Bonfanti, Vania Vigolo, Virginia Vannucci, Federico Brunetti

This study focuses on memorable customer shopping experience design in the sporting goods retail setting. It aims to identify the phygital customers' needs and expectations that…

Grocery retailer's brand performances from brand personalities and marketing offerings

Helen Inseng Duh, Oliver Pwaka

Despite competition and supply-chain disruptions during Covid-19 pandemic (2019–2021), one grocery retailer consistently thrived and was ranked top. The sources of the sustained…