International Journal of Retail & Distribution Management: Volume 51 Issue 3

Using chatbots in e-retailing – how to mitigate perceived risk and enhance the flow experience

Susana C. Silva, Roberta De Cicco, Božidar Vlačić, Maher Georges Elmashhara

Chatbots represent an undeniable player between online retailers and customers as they boost operational efficiency and bring cost savings to businesses while offering convenience…

The cultural acceptance of digital food shopping: conceptualisation, scale development and validation

Kimberly Thomas-Francois, Simon Somogyi, Alireza Zolfaghari

The purpose of this paper is to provide an alternative framework that will assist in understanding the adoption of digital food shopping. The coronavirus disease 2019 (COVID-19…

Is the whole greater than the sum of its parts? A vending retail study

Dobromir Kirilov Stoyanov

This study aims to identify which elements of the vending marketing mix are the main sources of competitive advantage for the industry, how they impact vending profitability, and…

NFC m-payment as a driver for customer loyalty towards retailers amongst Generation Z

Mónika-Anetta Alt, Irma Agárdi

The diffusion of near-field communication (NFC) m-payment depends largely on retailers who are more motivated to provide NFC m-payment for the retailers' customers if NFC…

Relationship sustainability-store equity across segments of retail customers

Antonio Marín-García, Irene Gil-Saura, Maria-Eugenia Ruiz-Molina, Maria Fuentes-Blasco

The study of sustainability in retail has experienced an exponential interest in recent years as a result of greater awareness on the part of consumers of the negative effects of…

Post-pandemic revisit intentions: how shopping value and visit frequency matters

Tapas Ranjan Moharana, Subidita Pattanaik

This paper examines the effect of shopping value (utilitarian, hedonic and social) on shopping satisfaction and store revisit intention in the post-pandemic phase. Additionally…

Service quality dimensions in the manufacturer–distributor dyadic relationship: manufacturer-to-distributor context

Sunil Dutt Trivedi, Abhinav Nigam, Ashutosh Pareek

The paper aims to identify and report service quality dimensions critical to distributors’ perception of the quality of services their suppliers provide (Manufactures).