International Journal of Retail & Distribution Management: Volume 51 Issue 6

The online flow and its influence on awe experience: an AI-enabled e-tail service exploration

Arpita Khare, Pradeep Kautish, Anshuman Khare

The study applied the stimulus–organism–response (S–O–R) framework to investigate the influence of flow elements (e.g. perceived control, concentration and cognitive enjoyment) on…

Webrooming as the new retail experience: a smart-shopping perspective

ZiQiang Wu, Eugene Cheng-Xi Aw, Stephanie Hui-Wen Chuah

Webrooming (i.e. searching information online and making the final purchase in a physical store) has become a popular shopping practice, but remains insufficiently studied. To…

The acquirements of e-service quality in fashion e-storescapes: mediating effect in an S-O-R model

Pınar Türkdemir, Erkan Yıldız, Mustafa Fikret Ateş

This study aims to determine the effects of e-service quality (e-SQ) in fashion e-storescapes (online retail store environments) on e-customer citizenship behaviour (e-CCB) and…

Evaluation and adoption of artificial intelligence in the retail industry

Hsin-Pin Fu, Tien-Hsiang Chang, Sheng-Wei Lin, Ying-Hua Teng, Ying-Zi Huang

The introduction of artificial intelligence (AI) technology has had a substantial influence on the retail industry. However, AI adoption entails considerable responsibilities and…

Consumers' (ir)responsible shopping during emergencies: drivers and concerns

Daniele Scarpi, Eleonora Pantano, Davit Marikyan

During emergencies and times of widespread social fear, such as wars and epidemics, society witnesses many instances of consumer misbehaviour (e.g. panic buying). Therefore, this…

It takes two to tango: A taxonomy of franchise success determinants

Jacques Boulay, Barbara Caemmerer, Odile Chanut, Chaudey Magali, Muriel Fadairo

The authors conduct a structured analysis of the literature on the determinants of economic and financial franchise performance and develop an integrative framework that unifies…

Small concept luxury department stores: psychographic characteristics affecting patronage intentions

Kelcie Slaton, Danielle Sponder Testa

The aim of this study is to investigate the psychographic factors of shopping enjoyment, market mavenism and consumer innovativeness and their influence on hedonic and utilitarian…