International Journal of Retail & Distribution Management: Volume 51 Issue 9/10

Guest editorial: The new age of retailing: rethink, reconnect, revive

Herbert Kotzab, Xavier Brusset, Kristina Petljak

Reviving the experiential store: the effect of scarcity and perceived novelty in driving word-of-mouth

Denise Pape, Waldemar Toporowski

Experiential stores offer potential for emotional brand-consumer connections and word-of-mouth (WoM) generation. Past research links the lifecycle of such stores with perceived…

Why buy used? Motivators and barriers for re-commerce luxury fashion

Karun Tangri, Hong Yu

The sale of second-hand goods in the luxury fashion space continues to soar. However, existing literature on this segment is limited and the factors that draw consumers to this…

Hygiene theater: an important risk reduction signal for the future of retailing

Megan Phillips, Jessica Vredenburg

Hygiene theater is a new phenomenon that has emerged from the ongoing Coronavirus (Covid-19) global pandemic. The authors propose and test the concept of hygiene theater  

Product information failures on websites and their impact on mobile shopping behaviour

Sarah Amsl, Iain Watson, Christoph Teller, Steve Wood

Inaccurate product information on retail websites lead to dissatisfied customers and profit losses. Yet, the effects of product information failures (PIFs) remain under-explored…

Aspects driving customers' intention to use automated purchasing processes

Jan-Lukas Selter, Anne Fota, Katja Wagner, Hanna Schramm-Klein

Smart devices like fully automated smart refrigerators can simplify customers' shopping processes. However, despite the advantages, such as saving time and effort, these devices…

The role of artificial intelligence in improving the omnichannel customer experience

Ana Valeria Calvo, Ana Dolores Franco, Marta Frasquet

This study aims to explore the role that artificial intelligence (AI) systems could play in configuring and enhancing the omnichannel customer experience (OCE).This paper aims to…

Self-recovery after self-service technology failures: do motivations and self-efficacy matter?

Yen-Ting Helena Chiu, Dung Minh Nguyen, Katharina Maria Hofer

The growth of self-service technologies (SST) in the retail sector has led to an increased prevalence of SST failures, and spurred academic debate on customer self-recovery of the…

Presenting products on websites – the importance of information quality criteria for online shoppers

Sarah Amsl, Iain Watson, Christoph Teller, Steve Wood

Online shoppers make product purchase decisions based on product information shown on a retailer's website and potentially in comparison to that seen on competitors' websites…

Do customers evaluate the competence of SME retailers and retail chains differently in the context of online product presentations?

Theresia Mennekes, Tobias Röding, Gerhard Wagner, Hanna Schramm-Klein

The purpose of this paper is to explore the extent to which customers evaluate inferior product presentations on a local shopping platform based on the retailer (small and…

The design of retailers' online review systems – a systematic literature review and future research agenda

Doan Thao Tram Pham, Sascha Steinmann, Birger Boutrup Jensen

In this paper the authors aim to review the state-of-the-art literature on online review systems and their impacts on consumer behavior and retailers' performance with the aim of…

How shopping habits change with artificial intelligence: smart speakers' usage intention

Simone Aiolfi

The research aims to understand how smart speakers are perceived by their actual and potential users, their attitude towards smart speakers and consequently their intention to use…

Live streaming shopping as a new retail format: insights from a qualitative study of consumers and retailers

Karine Picot-Coupey, Younes Bouragba, Isabelle Collin Lachaud, Martina G. Gallarza, Yacine Ouazzani

Considering the emergence of Live Streaming Shopping (LSS) in Europe and the scant academic coverage it has attracted in terms of characterization, this study's aim is twofold…

Importance and conditions of effectiveness of CSR communications in franchise networks

Hanene Oueslati, Saloua Bennaghmouch-Maire, Martine Deparis, Marie-Catherine Paquier

The aim of this research work is to consider the relevance of corporate social responsibility (CSR)-related social media communication in franchise networks, with a focus on the…

Measuring consumer perceptions of home-delivery convenience – the case of cargo bikes

Jean-Eric Pelet, Basma Taieb, Rami Alkhudary

Despite the increasing use of home delivery (HD) in e-commerce, no studies have explicitly examined consumer perceptions of the convenience of the last-mile delivery of goods by…

Supply chain coordination: the application of consignment and zero wholesale price contracts under customized cap-and-trade and consumers' environmental awareness

Roya Tat, Jafar Heydari, Tanja Mlinar

Within a framework of supply chain (SC) coordination, this paper analyzes a green SC consisting of a retailer and a manufacturer, under government incentives and legislations and…