International Journal of Contemporary Hospitality Management: Volume 3 Issue 2

Recruiting Sales Managers for the UK Hospitality Industry

David C. Gilbert, Panayiotis Georgiou

The recruitment policy of sales management in the hospitalityindustry is studied. To gather information contact was made by mail withmanagers who have direct responsibility for…

Cleansing the Food Chain

Rob Silverstone

The causes of the recent increase in food contamination in the UKare examined. The scope extends beyond the normal focus on kitchenhygiene, to encompass malpractice at the supply…

Human Resource Strategies for the 1990s

Clare Kelliher, Deborah Blackman

The potential implications of the European Social Charter forfuture human resource strategy within the UK hospitality industry isexplored. Four key areas which were subject to…

Managing Variety in the Hospitality Operations Environment

Bob Brotherton, Mike Coyle

Checklist questions asked of operations managers in the hotelindustry regarding potential sources of variety are set out, includingHuman/Financial/ Material/Equipment/Time and…

Strategy and Managerial Work in Hotels

David T. Dann

Managerial work is linked with the culture, strategies andmanagerial divisions of labour in hotels. The aim is to show howmanagerial work is critically influenced by the culture…

The Development of the Portuguese Hotel Industry: Contributory Factors

Martin Evans, Pierre McDonagh, Luiz Moutinho

Portuguese and British hoteliers′ attitudes towards the importanceof tourist boards and various forms of training are examined, as well asaspects of “environment”, in terms of how…

The Education and Training of General Managers in Scotland

Gillian K. Anderson

The education and training paths of general managers of four andfive star hotels in Scotland are examined. To obtain this information,all general managers of four and five star…