Journal of Applied Accounting Research: Volume 9 Issue 2

Multi‐perspective strategic goal setting, performance reporting and organisational performance

Errol R. Iselin, Lokman Mia, John Sands

This paper's aim is to study multi‐perspective strategic goal setting and performance reporting systems and investigate: if the strength of the alignment of the goals and…

Exploring the myth of customer relationship management: Evidence from UK retail banking

Malcolm Smith, Sangeeta Lakhani

The paper aims to explore the relationship between customer satisfaction and branch profitability within the UK retail‐banking sector.

Developments in the public‐private partnership funding of Scottish schools

Gwen Hannah

The purpose of this paper is to explore the development of the public finance initiative (PFI) in a £2 billion investment to build new schools in Scotland in order to understand…

A historical analysis of the accounting development in Madagascar between 1900 to 2005: The journey from accounting plan to IFRS

Pran Boolaky, Kumba Jallow

This paper aims to document the history of accounting development in Madagascar over the last century. It reports the development and important events that took place between 1900…