Training for Quality: Volume 4 Issue 4
Table of contents
Learning to learn ‐ from facts to knowledge
Michael Starkey, Roger Brewin, Mal OwenDiscusses Shewhart’s control charts and how they have been confined traditionally to the shopfloor in manufacturing industry. Contends that now practitioners are leading a growing…
Developing a plan to win the Baldrige Award
Tongta Srivivatanakul, Brian H. KleinerPresents a strategy for companies to adopt when striving for eligiblity for the Baldrige Award. The Baldrige Award became the US standard of excellence due to the fundamental…
Staff development for school education quality: implications of multimodels
Wai Ming Tam, Yin Cheong ChengBelieves that an urgent need for in‐depth understanding of the relationship of staff development to education quality exists in current educational reforms, policy making, and…
“I shall teach...the theory of a system, and cooperation”
Henry R. NeaveContends that Deming’s philosophy for management is imperfectly understood. Unlike just a few years ago, very many people have now heard of W. Edwards Deming, and know something…
Training needs associated with statistical process control
Claire Hewson, Peter O’Sullivan, Keith StenningExamines training needs associated with statistical process control (SPC), focusing on changes in organizational structure resulting from the implementation of SPC and associated…
People management: where is the evidence of best practice? Part III
A. Hamzah, M. ZairiPresents the final paper in a series of three, looking at best practice in people management. Papers I and II discussed best practice through direct primary examination and the…