Quality Assurance in Education: Volume 1 Issue 2

Total Quality Management: Its Relevance for Higher Education

Myra McCulloch

Seeks to explore the concepts and processes implied within thephrase “total quality management” (TQM) and to examine theirrelevance to the life and work of the higher education…

Issues for Implementing TQM in Further and Higher Education: THE MODERATING INFLUENCE OF CONTEXTUAL VARIABLES

Andrew W. Taylor, Frances M. Hill

Examines the emerging ideology of total quality management andsummarizes its implications for further and higher educationinstitutions (FHEIs). Rather than prescribing a set of…

Organizational Culture, Rewards and Quality in Higher Education

Chris Hart, Michael Shoolbred

Suggests that, while quality systems and the measurement of qualityin higher education are much discussed, there has been little focus onwhat quality organizations are actually…

Performance‐related Pay and Quality in Higher Education: Part One

Philip Lewis

The Citizen′s Charter contains a statement about the introductionof performance‐related pay in the public sector, suggesting that thiswill lead to the provision of better quality…

A Perspective on Quality in Education: The Quest for Zero Defect

Yusuf Sayed

Quality has always been a central concern in education. Theexistent debate of educational quality has, however, shifted. Thecurrent discourse about educational quality is replete…

Never Mind the Teaching — Feel the Learning!

Phil Race

The word “quality” is increasingly used in the contextof education and training. Performance indicators are sought which maybe used to measure evidence on which to make judgements…