Quality Assurance in Education: Volume 18 Issue 2

Towards a model and methodology for assessing student learning outcomes and satisfaction

Lola C. Duque, John R. Weeks

The purpose of this paper is threefold: first, to introduce a conceptual model for assessing undergraduate student learning outcomes and satisfaction that involves concepts drawn…

Performance management practices, information and communication technology (ICT) adoption and managed performance

James R.K. Kagaari, John C. Munene, Joseph Mpeera Ntayi

The purpose of this paper is to demonstrate the need for managers of public universities to pay attention to performance management practices and information communication…

Performance‐based service quality model: an empirical study on Japanese universities

Parves Sultan, Ho Wong

This paper aims to develop and empirically test the performance‐based higher education service quality model.

Quality in action: closing the loop

Chenicheri Sid Nair, David Pawley, Patricie Mertova

This paper aims to report on how an Administrative Division at a research‐intensive Australian university utilised feedback data from the Learning and Growth Survey, to initiate…

Student perceptions of service quality in a multi‐campus higher education system in Spain

Josep Gallifa, Pere Batallé

This paper aims to present an in‐depth case study with student perceptions of service quality, discussing the relevance of these perceptions for the important issue of quality…