Table of contents
BS 5750 parts 1 and 2/ISO 9000 (series); 1987 and education – do they fit and is it worth it?
G.D. DohertyDivided into four sections, first describes the institutionalcontext and why the University of Wolverhampton decided to becomeengaged in a TQM initiative. Next describes how the…
925
Managing service quality in higher education: the role of the student as primary consumer
Frances M. HillDiscusses aspects of current service quality theory in the contextof British higher education (HE). Focuses on the role of the student asprimary consumer of HE services (a…
14563
Context specificity and quality continuing professional education. Part 2: towards a meaningful approach
Philip ToveyThe second of two related articles examining quality assurance inuniversity continuing professional education (CPE). Proposes an actionframework which is the outcome of research…
440
Discussion paper on “Quality assessment: two traditions (a review article)” by Robert Withers
Allan Ashworth, Roger C. HarveyA large proportion of the text of the article “Qualityassessment: two traditions (a review article)” by Robert Withers (QAE, Volume 3 Number 2, 1995) concerned itself with a…
450
ISSN:
0968-4883Online date, start – end:
1993Copyright Holder:
Emerald Publishing LimitedOpen Access:
hybridEditors:
- Dr Jeffrey W Alstete
- Dr Heidi Flavian
- Dr Krassie Petrova