Table of contents
Beyond service quality dimensions in higher education and towards a service contract
Jennifer RowleySuggests that an essential prerequisite to the design of instruments for measuring quality in higher education is an appreciation of the complexities associated with the nature of…
Service quality in education: a student perspective
Mathew Joseph, Beatriz JosephExamines New Zealand business students’ perceptions of service quality in education. Describes a study in which the respondents identified seven determinants of service quality…
Multi‐models of quality in education
Yin Cheong Cheng, Wai Ming TamSuggests that there is a strong emphasis on the pursuit of education quality in ongoing educational reforms in both local and international contexts. Policies issued to implement…
Assuring quality in Access Courses ‐ the authorized version
David WilkinsonOutlines the development of Access Courses and explains the national quality assurance framework developed to co‐ordinate standards within such provision. Generalizes the quality…
The academic quality audit of an Asian postgraduate university
Michael ConnellyConsiders the question of how an Asian postgraduate institution sets up an academic quality assurance process when it is geographically remote from universities that are similar…
Internal academic quality audit in UK higher education: part II ‐ implications for a national quality assurance framework
Norman JacksonSuggests that the expansion of academic quality audit methodologies within higher education institutions is a significant development in UK quality assurance. It reflects…
ISSN:
0968-4883Online date, start – end:
1993Copyright Holder:
Emerald Publishing LimitedOpen Access:
hybridEditors:
- Dr Jeffrey W Alstete
- Dr Heidi Flavian
- Dr Krassie Petrova