Table of contents
The US accreditation system and the CRE’s quality audits ‐ a comparative study
Alberto M.S.C. AmaralPresents a comparative study of the US accreditation system and of the CRE’s (European Association of Universities) quality audits. After an examination of the published…
Measuring customer satisfaction in higher education
Susan Aldridge, Jennifer RowleyEvaluates a methodology which was developed to measure student satisfaction with significant components of the service experience delivered to students at Edge Hill University…
Assessing the assessors: a comparative study
Bjørn StensakerIn a national quality assessment of business administration in Norway, the work of eight simultaneously working external assessment panels was studied. The article examines how…
Quantifiable feedback: can it really measure quality?
Keyth E. RichardsonThis report is an investigation into how the Department of Hotel Catering and Tourism Management at Hong Kong Technical College (Chai Wan) responded to a policy decision of the…
Understanding standards‐based quality assurance: part II ‐ nuts and bolts of the “Dearing“ policy framework
Norman JacksonExamines the proposals made by the National Committee of Inquiry in Higher Education (Dearing Report) for a national quality assurance regime that is focused on academic…
ISSN:
0968-4883Online date, start – end:
1993Copyright Holder:
Emerald Publishing LimitedOpen Access:
hybridEditors:
- Dr Jeffrey W Alstete
- Dr Heidi Flavian
- Dr Krassie Petrova