Information Management & Computer Security: Volume 3 Issue 5

Improving IT quality: the basics to boost service and cut costs

Richard L. Nolan

While IT has been widely used to facilitate right‐sizing, the roleof IT in the quality movement has been proven but underutilized.Companies focusing on quality to increase…

Establishing business strategy with information technology

Maaikel Klein Klouwenberg, William J.D. Koo, J. Alphons M. van Schaik

For many companies the use of information technology starts withthe purchase of hardware such as mainframes, PCs and networks. In thesecases the use of IT is based on the…

Background checks for employees in computer‐related positions of trust

Charles Cresson Wood

Suggests a policy for checking the backgrounds of employees incomputer‐related positions of trust, including examination of anycriminal records, lawsuit records, credit bureau…

Chief information officer ABCs

Thornton A. May

Defining the role of a chief information officer (CIO) cannot becomprehensively dealt with in one article. Offers an “A‐Z”of suggested primary functions/objectives; which could be…

Crisis communication: managing the mass media

David Zerman

Argues for the need to develop a crisis communication programme,well in advance of any catastrophe. An organization must have a definitepolicy and procedures to be followed during…

Managing benefits from information technology

David P. Norton

Despite mounting evidence that information technology plays anincreasingly fundamental role in formulating strategy, there is growingunease in management circles that IT…