Academia Revista Latinoamericana de Administración: Volume 28 Issue 2

Editorial

Enrique Ogliastri

This issue includes six research papers originating from ten different institutions across four countries: Chile, Spain, the USA and Portugal. The first paper deals with staff…

A survival model based on met expectations: Application to employee turnover in a call center

Mauricio A. Valle, Gonzalo A. Ruz, Samuel Varas

The purpose of this paper is to propose a model of voluntary employee turnover based on the theory of met expectations and self-perceived efficacy of the employee, using data from…

Work-life interface of Portuguese international business travelers

Luísa Helena Pinto, Helena Salgueirinho Maia

The purpose of this paper is to examine the narratives of the work-life interface (WLI) of Portuguese international business travelers.

Self-employment as a moderator between work and life satisfaction

Nicolas Loewe, Luis Araya-Castillo, Claudio Thieme, Joan Manuel Batista-Foguet

The correlation between work and life satisfaction varies substantially across studies, suggesting that the strength of the relationship may depend on the studied population and…

ICT adoption in hotels and electronic word-of-mouth

Beatriz Moliner Velázquez, María Fuentes Blasco, Irene Gil Saura

The purpose of this paper is to investigate how information and communication technology (ICT) adoption in hotels contributes to satisfaction and loyalty from the consumer…

Why individualized contact policies are critical in the mass affluent market

Gabriel Bitran, Susana Mondschein

The purpose of this paper is to study the optimal contact policies for customers that belong to the mass affluent market.

The role of information technology in the environmental performance of the firm: The interaction effect between information technology and environmental practices on environmental performance

Cristina Gimenez, Vicenta Sierra, Juan Rodon, Jorge Andres Rodriguez

The purpose of this paper is to explore the role of information technologies (IT) in the impact of environmental practices on environmental performance.