International Journal of Conflict Management: Volume 27 Issue 3

Conflict management and age in service professions

Lena Aline Beitler, Sabine Machowski, Sheena Johnson, Dieter Zapf

The purpose of this paper was to examine age differences in conflict management strategy use, effectiveness and in exposure to customer stressors in service interactions.

Extending credit to small and medium size companies: Relationships and conflict management

Alfred Wong, Wei Lu, Dean Tjosvold, Jie Yang

Funding small- and medium-sized enterprises (SMEs) may be especially valuable in China to stimulate innovation and its emerging market economy. These firms have been advised to…

The link between guanxi and customer–salesperson collusion: The case of Taiwan’s insurance industry

Lu-Ming Tseng

In the insurance industry, it is common for the insurance salespeople to sell insurance products to friends, relatives and associates. However, permitting (or encouraging…

Arbitrator acceptability in international commercial arbitration: The trading firm perspective

Yongkyun Chung, Hong-Youl Ha

The purpose of this paper is to identify the determinants of arbitrator acceptability and investigate whether the perceived costs of arbitration moderate the relationship between…

Third-party coordination in conflict resolution: evidence from Nepal and the Philippines

Prakash Bhattarai

This study aims to explore the conditions that lead to the occurrence of third-party interveners’ coordination in conflict resolution efforts.

Community relations dealing with a not in my back yard (NIMBY) context: An experimental application of situational theory of publics and social exchange theory

Wonjun Chung, Jinbong Choi, Chang Wan Woo, Soobum Lee, Christina E. Saindon

This paper investigates whether building a nuclear power plant in a community would inherently bring local conflict phenomena such as “not in my back yard (NIMBY)”, focusing…