OCLC Systems & Services: International digital library perspectives: Volume 31 Issue 4

Paths of the mind

Robert Fox

This column aims to take a brief look at wayfinding in the digital age, and explores several opportunities that are on the horizon for libraries that could enhance the user…

Information organizations and the Lean approach to service delivery

H Frank Cervone

The purpose of this paper is to introduce the Lean services methodology as a mechanism for improving products and services in libraries and information organizations. Through a…

The role of institutional repositories in developing the communication of scholarly research

Rebecca Mary Marsh

This paper aims to uncover the central purposes of institutional repositories, how developments are being affected by policies and researcher behaviour and also what services and…

Partnerships: the engaged university and library publishing

Laura Cruz, Rachel Fleming

– The purpose of this paper is to delineate a model of library publishing, the library as publishing partner, that reflects the diversity of institutions in higher education.

Image retrieval with SINCERITY: A search engine designed for our multilingual world!

Elaine Ménard, Vanessa Girouard

The purpose of this paper is to develop a search engine dedicated to image retrieval in a bilingual (French and English) context. This paper presents the first phase of user…

Internal customer service assessment of cataloging, acquisitions, and library systems

Rebecca Mugridge, Nancy M. Poehlmann

The purpose of this paper is to demonstrate that an internal customer service survey approach to assessment delivers many benefits to technical services and library systems units…