Benchmarking for Quality Management & Technology: Volume 2 Issue 3

Assessing process re‐engineering impacts through baselining

S. Thomas Foster, Charles R. Franz

Organizations often experience difficulty in measuring the effectsof automation‐based process re‐engineering. The autoregressiveintegrated moving average (ARIMA) methodology was…

Benchmarking quality practices in India, China and Mexico

Xiande Zhao, Sharad K. Maheshwari, Jincheng Zhang

Presents results of a quality‐management survey conducted amongmanufacturing companies in India, China, and Mexico. The results showthat the majority of the manufacturers in the…

First results on the effects of ISO 9000 in the US textile industry

Sabit Adanur, Brian Allen

Investigated the effects of ISO 9000 standards on the US textileindustry through an industry survey. Examined the relationship betweenproduct quality and ISO standards. Provides…

Benchmarking best‐practice performance measurement within companies : Using total quality management

David Sinclair, Mohamed Zairi

A postal survey was conducted into the use of performancemeasurement in companies using total quality management. A total of 89responses were obtained from 22 companies. The…