Benchmarking for Quality Management & Technology: Volume 5 Issue 4

The burgeoning of benchmarking in British local government: The value of “learning by looking” in the public services

Paul Davis

This article provides an overview of the current state of play of benchmarking in local government in the UK. It traces a trajectory of development for local authorities that…

Benchmarking manufacturing performance in Australia and New Zealand

Lawrence M. Corbett

This paper reports on the levels of performance and improvement rates in a number of manufacturing performance indicators being achieved by typical manufacturers around the world…

Benchmarking supply chain operations

Peter Gilmour

Over the last decade or so a number of significant research studies have focused on the characteristics of an excellent supply chain. These studies have shifted the emphasis from…

An empirical analysis of critical factors of TQM: A proposed tool for self‐assessment and benchmarking purposes

T. Thiagarajan, M. Zairi

This paper discusses an empirical analysis of total qulaity management (TQM) critical factors using an adaptation of a questionnaire used previously in the USA. Since the context…

Competitive priorities, process innovations and time‐based competition in the manufacturing sectors of industrialising economies: The case of Turkey

T.F. Burgess, H.K. Gules, J.N.D. Gupta, M. Tekin

The topic of competitive priorities has attracted many of those interested in manufacturing strategy and stimulated a number of surveys in manufacturing industry. Much of this…