Online and CD-Rom Review: Volume 20 Issue 6

ONLINE SERVICE HELP DESKS

Richard Poynder

Recent years have seen a growing recognition amongst technology companies that customer support is an important part of their business. The author spoke to a number of operators…

NEW DATABASE PRODUCTS: BUSINESS AND LAW (ISSUE 8)

Martha E. Williams, Sarah McDougal

This is the eighth article on business and law (BSL) databases in a continuing series of articles summarising and commenting on new database products. Two companion articles have…

NEW CDROMS IN BRIEF

Bibliographic database on alcohol and drugs abuse, produced in English by the Swedish Council for Information on Alcohol and Other Drugs. Contains over 15 000 references with…

THE MODERN INFORMATION PROFESSIONAL

Molly Wolfe Hayes

At the opening session of the International Federation for Information and Documentation (FID) 48th Conference held in Graz, Austria in October 1996, President Ritva T. Launo…

AN ELECTRONIC LEARNING NETWORK FOR CONTINUING PROFESSIONAL DEVELOPMENT IN INFORMATION WORK

Steve Harries

It is a commonplace to say that continuing professional development is vital for the modern information professional, to keep pace with the fast changing world of information and…

CASTANET AND BONGO: THE NEXT STEP FOR JAVA

Java is a useful tool but with drawbacks. Now a company launched at the crest of the Java wave has announced its first products which look like being Java's Next Big Step. Marimba…

NEWS ROUNDUP

Expanding the Internet domain. Few would have thought that controversy surrounds proposals to enhance the Internet Domain Name System, but apparently it does and the Internet…