Business Process Re-engineering & Management Journal: Volume 1 Issue 1
Table of contents
Business process re‐engineering and process management: A survey of current practice and future trends in integrated management
Mohamed Zairi, David SinclairBusiness process re‐engineering (BPR) is the latest addition to thearmoury of management techniques available. BPR purports to producequantum improvements in performance by…
The new model for improvement: total improvement management
H. James HarringtonThe complexity of today’s business environment has made itnecessary to evaluate all the alternatives before committing resourcesto an improvement process. Combines total business…
Strategic perspective to business process redesign
Markku TinniläSeveral world‐class companies have re‐designed or re‐engineered– their business processes with considerable success. However,failure rates of some 70 per cent have been reported…
Benchmarking best practice in European manufacturing sites
Philip Hanson, Chris VossReports on a joint project between IBM and the London BusinessSchool, where over 700 factories have so far been visited in aninternational benchmarking study. The objective has…
Effective process management through performance measurement: part I – applications of total quality‐based performance measurement
David Sinclair, Mohamed ZairiSustainable competitiveness can only come through buildingrobustness into processes and their effective management and control.Through a culture of continuous improvement and…